Shipping policy

SHIPPING & RETURNS

We want your order to get to you safely and without any surprises. Here’s what you need to know about shipping, delivery, damaged packages, and returns.

SHIPPING

Orders are processed and shipped as quickly as possible. Processing and delivery times may vary depending on order volume, carrier delays, holidays, weather, and other circumstances outside our control.

Once an order has been transferred to the shipping carrier, delivery times are controlled by the carrier.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please verify your information before submitting your order.

PLEASE CHECK YOUR SHIPPING ADDRESS.

If a package is returned to Veteran Candy Shop because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

LOST OR DAMAGED PACKAGES

If your package arrives damaged or you believe items are missing, please contact us promptly at info@veterancandyshop.com.

Please include your full name, order number, and photographs of the package and its contents when applicable. This helps us review the situation and assist you as quickly as possible.

Claims involving packages marked as delivered, lost in transit, or damaged by the carrier may require investigation with the applicable shipping carrier.

WHEN CONTACTING US, PLEASE INCLUDE:

  • Full Name
  • Order Number
  • Description of the Issue
  • Photos When Applicable

RETURNS

Due to the nature of many of our products, including food, candy, MREs, collectibles, precious metals, coins, bullion, and limited-quantity merchandise, eligibility for returns may be restricted.

FOOD & CONSUMABLE SALES

Unless otherwise required by applicable law, all sales of food and consumable products are final once shipped.

A customer's personal preference regarding flavor, texture, appearance, or taste does not by itself indicate that a product is defective.

For non-consumable merchandise, please contact us before attempting a return so we can determine whether the item is eligible for return and provide instructions.

Items returned without prior authorization may not be accepted.

NEED HELP WITH AN ORDER?

If something isn't right with your order, please contact Veteran Candy Shop and include your name, order number, and a brief description of the issue so we can help.

Veteran Candy Shop
2101 Starkey Road, Unit M4
Largo, Florida 33771
Phone: 941-769-6080