Refunds • Returns • Cancellations
REFUNDS & CANCELLATIONS.
We want our policies to be clear before you order. Here's what you need to know about refunds, product issues, returns, and cancellation requests.
Return & Refund Eligibility
WHAT MAY BE ELIGIBLE
Due to the nature of many of our products, including food, candy, MREs, collectibles, precious metals, coins, bullion, and limited-quantity merchandise, eligibility for returns or refunds may be restricted.
If you believe you received an incorrect, damaged, or materially defective item, contact us with your order number and supporting photographs so we can review the issue.
A return or refund should not be assumed to be approved until the issue has been reviewed by Veteran Candy Shop.
Food & Consumable Products
FINAL ONCE SHIPPED
Unless otherwise required by applicable law, all sales of food and consumable products are final once shipped.
A customer's personal preference regarding flavor, texture, appearance, or taste does not by itself indicate that a product is defective.
This applies to products such as candy, chocolate, MREs, beverages, hot sauce, and other consumable merchandise sold by Veteran Candy Shop.
Incorrect, Damaged or Defective
ORDER ISSUES
If you believe you received an incorrect, damaged, or materially defective item, contact us promptly so we can review the situation.
Supporting photographs may be requested to help document damage, packaging condition, incorrect merchandise, or other product issues.
Claims involving packages lost in transit, marked as delivered, or damaged by the shipping carrier may require investigation with the applicable carrier.
Order Changes
CANCELLATIONS
Orders that have already entered fulfillment or shipped may not be eligible for cancellation.
If you need to request a cancellation, contact Veteran Candy Shop as soon as possible. We will review the status of the order, but cancellation is not guaranteed once fulfillment has begun.
Contact us as quickly as possible if you need to request an order cancellation or correction.
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer-protection law.
Customer Support
HAVE AN ORDER PROBLEM?
Send us the details and we'll review the issue as quickly as possible.
For existing orders, include your full name and order number.