Shipping • Delivery • Returns
SHIPPING & RETURNS.
We want your order to get to you safely and without any surprises. Here's what you need to know about shipping, delivery, damaged packages, and returns.
Order Fulfillment
SHIPPING
Orders are processed and shipped as quickly as possible. Processing and delivery times may vary depending on order volume, carrier delays, holidays, weather, and other circumstances outside our control.
Once an order has been transferred to the shipping carrier, delivery times are controlled by the carrier.
Customers are responsible for providing a complete and accurate shipping address at checkout. Please verify your information before submitting your order.
If a package is returned to Veteran Candy Shop because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.
Something Went Wrong?
LOST OR DAMAGED PACKAGES
If your package arrives damaged or you believe items are missing, please contact us promptly at veteranCandyshop@yahoo.com .
Please include your full name, order number, and photographs of the package and its contents when applicable. This helps us review the situation and assist you as quickly as possible.
Claims involving packages marked as delivered, lost in transit, or damaged by the carrier may require investigation with the applicable shipping carrier.
Return Information
RETURNS
Due to the nature of many of our products, including food, candy, MREs, collectibles, precious metals, coins, bullion, and limited-quantity merchandise, eligibility for returns may be restricted.
Unless otherwise required by applicable law, all sales of food and consumable products are final once shipped.
A customer's personal preference regarding flavor, texture, appearance, or taste does not by itself indicate that a product is defective.
If you believe you received an incorrect, damaged, or materially defective item, contact us with your order number and supporting photographs so we can review the issue.
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer-protection law.
Customer Support
NEED HELP WITH AN ORDER?
Questions about your shipment, delivery, or an order that arrived damaged? Give us a shout. We're here to help.
For existing orders, please include your full name and order number.